自己一个人苦苦修炼口语是不是很孤单很没有目标，不如从今天开始一起加入KAKA礼节美语。 节目搜集了各种场景可能会用到最常用最流行的词汇，短语和句型。 每天一期，让大家24小时浸泡在地道的美语中，学习记得要日积月累哦！：） 不要犹豫，快点加入我们吧，有你一定会更精彩!!! Come on~ 陈豪在北京的ABC美国公司工作，他的美国同事Amy来找他谈事儿。 (Office ambience) A：Hi Chen Hao, have you got a minute? C：Amy, 刚才你过来的时候，我正在电话上。 A：---1---. C：嗨，别提了。我刚才一直在电话上等。想挂，可是好不容易才打通，挂了又得从头来，我就在那儿傻等着，烦死了。 A：---2---. C：半分钟，别说半分钟；我刚才足足等了半小时。不过，Amy, 说实话，我让别人等的时候，有时候也容易把时间忘了。What can I do? A：---3---. C：就是这么回事。在电话上等，确实觉得时间过得特别慢，所以越等越不耐烦。 A：---4---. C：没错，一般情况下，我都会让客户在电话上等着别挂，我马上设法帮他们解决问题。 A：---5---. C：在线上等别人接你的电话和等别人去帮你查资料有什么不一样呢？ A：---6---. C：我怎么还是不明白？ A：---7---. C：噢，他们知道对方是在为自己解决问题，所以等得心甘情愿。那些等着别人接听电话的人呢？ A：---8---. C：没错，我就经常怀疑对方是把我给忘了。 A：---9---. C：还有呢？ A：---10---? C：对呀，在线上等电话是越等越急，越急就容易胡思乱想。 A：---11---. C：没错，那客户肯定很不高兴，觉得我没有礼貌。 A：---12---. C：如果没办法马上接电话，我通常都会让秘书请客户决定，是在线上继续等，还是在电话信箱里留言。 A：---13---.
It's not polite to hang around when someone is on the phone so I decided to come backI know what you mean. Putting callers on hold for more than thirty seconds is bad for customer relationsWatch the clock. Time passes quickly for the person who is busy with other callers or issues, but for the person on hold, time creeps bySince your job doesn't involve answering other People's calls, I would guess that your callers are waiting for you to look up information while they holdThere is a difference in holding for someone to answer the phone and holding for someone to look up information for youIf you ask people to hold while you are looking up information or trying to help them in some way, they are willing to waitPeople are happy to wait while you work on their behalfWhen you take your time getting to the call, the caller starts to imagine all sorts of scenariosThe caller may suspect you don't think the caller is importantMaybe you don't value the caller's timees, and the result is that your caller is pretty annoyed when you finally answer the phoneExactly. So if you want to avoid making people feel unimportant or ignored, pick up your phone as soon as you know you have a caller waitingExactly, good business etiquette as usual is to be considerate of the other person这篇材料你能听出多少？点击这里做听写，提高外语水平>>
